Cancellations and returns Policy
Orders cancelled before dispatch will be issued a full refund (not including the cost of shipping). all purchases are considered final, and will be non-refundable after dispatch.
In the event an order arrives;
- Damaged or broken.
- The order’s contents are incorrect.
Please contact me via the enquires forum with your order number and photo of the damaged and/or incorrect contents for further information on returns and refunding.
Orders may take up to one week before dispatch, depending on activity.
For commissioned or personalised works; a full refund is only processed if the order is cancelled before work has commenced. If a commission is cancelled after work has commenced, a refund relevant to the percentage of completed work will be issued (ie. if 50% of the work has been finished, a 50% refund will be issued).